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QCC — Quality Commercial Cleaning

Service · 02 / Care

Medical cleaning, clinical-grade by default.

Healthcare cleaning is a clinical activity, not a janitorial one. NSQHS Standard 3 protocols, TGA-listed chemicals, ATP-tested outcomes, infection-control trained crews — and every visit logged in your Boomerang client portal with audit-ready evidence by default.

Request a clinical quote1300 863 648

NSQHS

Standard 3 mapped per facility

ATP

Testing standard, not premium

TGA-listed

Diversey Nanocyn · hospital-grade

ISO ×3

9001 · 45001 · 14001 audited

Standard scope · clinical sites

What's included in QCC medical cleaning.

Below is the default clinical scope. Specialist scopes (operating theatres, pathology, imaging, pharmacy) can be layered on the same contract — protocol mapped to the facility's NSQHS interpretation during onboarding.

  1. 01

    Surface sanitisation with TGA-listed disinfectants

    All hard surfaces — bed rails, IV poles, monitors, equipment frames.

  2. 02

    High-touch point cleaning

    Door handles, light switches, lift buttons, hand-rails, push plates, keyboards, phones.

  3. 03

    Patient-area cleaning

    Floors, surfaces, hand basins, dispensers (sanitiser, soap, paper, gloves restocked).

  4. 04

    Restroom cleaning

    Patient and staff bathrooms — basin, toilet, mirror, dispensers, mopping with appropriate chemical.

  5. 05

    Reception and waiting areas

    Vacuum, surface wipe, magazine table tidy, hand-sanitiser station check.

  6. 06

    Floor care with colour-coded mops

    Red for clinical, blue for kitchen, green for general. Periodic strip-and-seal cycles.

  7. 07

    Clinical waste handling

    Yellow bag (clinical), purple bag (cytotoxic) sorted into facility receptacles per protocol.

  8. 08

    ATP swab testing on a documented schedule

    Results logged in Boomerang, visible to your infection-control coordinator in real time.

Specialist scopes

Layered on the same contract.

  • Operating theatre cleaning (post-list and terminal cleans)
  • Pathology and laboratory area cleaning
  • Imaging suite cleaning (MRI, CT, X-ray) with equipment-aware protocols
  • Pharmacy and dispensary cleaning with controlled-access procedures
  • Emergency department turnaround between presentations
  • Outbreak-response deep cleaning with extended chemistries

How medical cleaning works at QCC

Four moves, quote to clinical-grade.

  1. Step 01

    Quote

    Tell us about your facility — site type, occupancy, NSQHS interpretation, scope. Transparent line-by-line quote returned in 24 hours.

  2. Step 02

    NSQHS mapping

    Onboarding includes formal protocol mapping to the facility's interpretation of Standard 3 plus group/insurer/accreditor overlays. Built into the Field Operations Manual.

  3. Step 03

    Service

    Dedicated infection-control trained crew assigned. Sign-in via geofenced GPS + photo ID. Colour-coded microfibre, TGA-listed chemicals, ATP testing on schedule.

  4. Step 04

    Audit-ready reporting

    Every visit timestamped, geofenced, photo-logged. ATP scores live in Boomerang. Audit pack exportable on demand for NSQHS audits.

Clinical methods · three pillars

NSQHS Standard 3, ATP testing, hospital-grade chemicals.

Three layered controls — the regulatory frame, the verification standard, and the methods — make medical cleaning a clinical activity instead of a janitorial one.

  1. Pillar 01

    NSQHS Standard 3

    The Australian clinical standard for cleaning in healthcare. Mapped per facility during onboarding and locked into the Field Operations Manual.

    • Cleaning frequencies — risk-zoned cadences (theatres, patient rooms, public areas)
    • Chemical selection — TGA-listed hospital-grade disinfectants only
    • Cleaner training — documented infection prevention before assignment
    • Cleaning verification — ATP testing, fluorescent gel, visual inspection
    • Outbreak response — documented escalation procedures
  2. Pillar 02

    ATP testing & touchpoint mapping

    Adenosine triphosphate testing measures organic residue on cleaned surfaces — the closest thing to objective verification. Most competitors don't include it. We do, by default.

    • Map 30–80 high-touch points per facility, documented in Boomerang
    • Run ATP swabs on a documented rotating schedule
    • Scores logged in client portal — visible to infection-control coordinator
    • Auto-trigger remediation cleans when scores breach threshold
    • Month-over-month trend data for annual NSQHS audit
  3. Pillar 03

    Chemicals & methods

    Three layered controls: surface-active disinfection + residual antimicrobial barriers + mechanical microfibre capture. More effective than any single control alone.

    • Diversey Nanocyn — TGA-certified, kills SARS-CoV-2 in under 30 seconds
    • COVID Shield — residual antimicrobial barrier, up to 7-day persistence
    • Microfibre systems — 99% bacteria capture, less chemical reliance
    • Colour-coded by zone (red clinical / blue kitchen / green general)
    • Sharps and clinical waste handling per facility protocol

Medical cleaning · 15 cities

Local clinical crews, national systems.

24/7 emergency response is included by default in our medical cleaning contracts. CBD response inside one hour — full SLA detail.

Sites we clean

From public hospitals to allied health.

QCC services the full spectrum of clinical and quasi-clinical commercial sites across Australia. Protocols mapped per facility — public-sector, private group, insurer-specific.

  • 01 · Site type

    Public hospitals

    Full-service cleaning under public-sector contracts. Mapped to facility's NSQHS interpretation and state health overlays.

  • 02 · Site type

    Private hospitals

    Tailored to insurer, accreditor, and group-specific standards (Healthscope, Ramsay, St Vincent's).

  • 03 · Site type

    Day surgeries & ambulatory care

    Pre-list, post-list, and terminal cleans with time-bounded turnover targets.

  • 04 · Site type

    Medical centres & GP clinics

    Daily and weekly contracts. Standard scope plus patient-area sanitisation.

  • 05 · Site type

    Specialist clinics

    IVF, cosmetic surgery, ophthalmology, dermatology, dental — protocol mapped per specialty.

  • 06 · Site type

    Allied health & imaging

    Physio, chiro, podiatry · MRI, CT, X-ray suites with equipment-aware protocols.

  • 07 · Site type

    Aged care & residential

    Dignity-first protocols, infection control, vulnerable-person checks. Dedicated service page.

    Read service brief

  • 08 · Site type

    Pathology & pharmacy

    Lab and dispensary settings with controlled-access procedures.

Why facility managers choose QCC for medical

Six reasons clinical buyers stay.

  1. Reason · 01

    ATP testing as standard

    Built into every clinical contract. Scores logged in Boomerang. Remediation triggered on threshold breach. Most providers treat ATP as a premium add-on — QCC includes it.

    How Boomerang works

  2. Reason · 02

    NSQHS Standard 3 mapping

    Onboarding includes a formal protocol mapping to the facility's interpretation of Standard 3. Field Operations Manual built per site. Cleaners trained to the site standard, not a generic standard.

  3. Reason · 03

    Boomerang audit-ready evidence

    Every visit timestamped, geofenced, photo-logged. Audit pack exportable on demand — the work most facilities have to chase from incumbent cleaners.

  4. Reason · 04

    Triple ISO certified

    ISO 9001:2015 (Quality), AS/NZS ISO 45001:2018 (H&S), AS/NZS ISO 14001:2015 (Environmental). Many providers claim 'ISO certified' without specifying. We publish the standards by version.

    Compliance stack

  5. Reason · 05

    24/7 helpdesk staffed by humans

    Real people answer in seconds, day or night. Spill at 3 AM in a hospital? Call 1300 TO DO IT — crew dispatched inside the published SLA.

    Rapid Response

Medical cleaning · before signing

Twelve questions clinical buyers ask first.

  • 01

    What's the difference between medical cleaning and commercial cleaning?

    Medical cleaning operates to a clinical standard — NSQHS Standard 3, TGA-listed chemicals, ATP-verified outcomes, infection-control-trained cleaners — that general commercial cleaning doesn't. The risk profile is different (a missed touchpoint can transmit infection), the regulatory frame is different (state and federal health audits), and the proof requirement is different (audit-ready evidence by default).

  • 02

    How often should a medical centre be cleaned?

    Per NSQHS Standard 3 risk zoning: high-risk areas (operating theatres, treatment rooms, isolation rooms) need cleaning between every patient or list. Patient-care areas need daily cleaning plus terminal cleans on discharge. Public and waiting areas need multiple cleans per day. QCC maps the schedule to the facility's interpretation of Standard 3 during onboarding.

  • 03

    What is ATP testing in medical cleaning?

    Adenosine triphosphate (ATP) testing is a swab-based method that measures organic residue on a cleaned surface and produces a numerical score. Lower scores mean cleaner surfaces. It's the closest thing to an objective verification of cleaning effectiveness available in commercial settings. QCC includes ATP testing as standard in most medical cleaning contracts.

  • 04

    Are QCC's chemicals TGA-listed for healthcare use?

    Yes. We use Diversey Nanocyn (TGA-certified hospital-grade disinfectant, kills SARS-CoV-2 in under 30 seconds) plus a defined chemical regime per site. All chemicals are TGA-listed for the application. SDS available for every product on request.

  • 05

    Are your medical cleaners trained on infection control?

    Yes. Every QCC cleaner assigned to a clinical site completes documented training in infection prevention and control before first attendance. Site-specific induction maps to the facility's protocols. Training currency is logged in Boomerang. Refresher training runs annually.

  • 06

    Do you handle clinical waste?

    Yes — at the source. Yellow bag (general clinical) and purple bag (cytotoxic) waste is sealed and moved to the facility's collection point. We don't dispose of clinical waste directly — that's coordinated through your waste contractor. Sharps containers are replaced when at fill-line and sealed.

  • 07

    Can you clean operating theatres?

    Yes, where contracted. Operating theatre cleans are a specialist scope (post-list and terminal cleans) with dedicated chemistries, restricted-access protocols, and time-bounded turnover targets. Crews assigned to OT cleaning carry additional training and supervisor oversight.

  • 08

    Do you do after-hours or 24/7 medical cleaning?

    Yes. Most medical cleaning runs outside peak clinical hours. Our 24/7 Rapid Response service handles same-night requests with published SLAs (CBD 1 hour, inner city 1h45, metro 2h30, regional 12–24 hours). Helpdesk answers in seconds — call 1300 TO DO IT.

  • 09

    Are QCC's medical cleaners background-checked?

    Yes. Every clinical-assignment cleaner is background-checked. Cleaners working in paediatric or vulnerable-person settings hold current Working with Children checks (Blue Card in QLD, WWCC equivalents in other states) and Working with Vulnerable People checks where required.

  • 10

    Is QCC ISO certified for medical cleaning?

    Yes. QCC holds ISO 9001:2015 (Quality Management), AS/NZS ISO 45001:2018 (Health & Safety), and AS/NZS ISO 14001:2015 (Environmental) — all current and externally audited annually. Audit certificates available on request.

  • 11

    Can you align to our hospital's existing cleaning protocols?

    Yes — that's the default. Onboarding includes a formal mapping to your facility's interpretation of Standard 3 plus any group, insurer, or accreditor-specific overlays. The mapped protocol becomes the Field Operations Manual for the site. Cleaners are trained to the FOM, not a generic standard.

  • 12

    What does medical cleaning cost in Australia?

    Pricing depends on facility type, scope (inclusive of OT/imaging/pathology specialist work or not), frequency, and time-of-day. Each clinical contract is bespoke and built around the facility's NSQHS interpretation. QCC publishes a transparent line-by-line quote in 24 hours — no template, no hidden fees.

More questions? Call 1300 863 648 · helpdesk live.

Medical quote · 24 hours

Tell us about your facility. We'll map it to Standard 3.

Site type, occupancy, NSQHS interpretation, scope. One walkthrough, one transparent line-by-line quote — no template, no hidden fees, no surprise add-ons. Quote returned inside 24 hours.