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QCC — Quality Commercial Cleaning

Operations report · 15 offices · 1 helpdesk

Commercial cleaning, local crews everywhere.

QCC operates from 15 offices across Australia — local supervisors, local response times, national systems. Head office in Pinkenba, Queensland. One helpdesk picks up the first ring, day or night, no matter which state your site is in.

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OFFICES

13

Across 5 states

FOUNDED

2007

Brisbane HQ

SITES / WK

2,000+

Across the network

CALLOUTS

55,000+

Logged on Boomerang

National network

Where QCC operates. Five states, one contract.

Each office runs local crews under a local supervisor — backed by Boomerang, the helpdesk, and our compliance stack so every site shares the same standards. The map below is the registry. Brisbane HQ pulses in mustard.

10°S · 112°E10°S · 154°E44°S · 112°E44°S · 154°E
BNE · HQ
SYD
MEL
PER
ADL
OOL
MCY
NTL
WTB
TSV
CNS
ROK
MKY

State chapters

Chapter / 01

Queensland

QCC was founded in Brisbane in 2007 and Queensland is still our largest operation. Eight offices, head office in Pinkenba, full coverage from Cairns to the Gold Coast.

Offices
8
Code
QLD
Status
Founded 2007

Head office · since 2007

Brisbane — Pinkenba HQ

QCC was founded in Brisbane in 2007 and the Pinkenba head office still anchors the national operation. CBD response inside 1 hour, full coverage from the Gateway Bridge to the Gold Coast.

1366 Kingsford Smith Dr, Pinkenba QLD 4008

Open Brisbane registry
CBD≤ 1h
Inner≤ 1h45
Metro≤ 2h30
Regional12-24h
QLD · 1h45 metro

Gold Coast

SE QLD coast

Open registryQLD · 1h45 metro

Sunshine Coast

SE QLD coast

Open registryQLD · 2h30 metro

Toowoomba

Darling Downs

Open registryQLD · 2h30 metro

Townsville

North QLD

Open registryQLD · 2h30 metro

Cairns

Far North QLD

Open registryQLD · 2h30 metro

Rockhampton

Central QLD

Open registryQLD · 2h30 metro

Mackay

Central QLD coast

Open registry

Chapter / 02

New South Wales

Two offices covering Sydney metro and the Hunter region. Sydney CBD response inside 1 hour.

Offices
2
Code
NSW
NSW1 hour CBD

Sydney

Coverage: Sydney metro. Local supervisor on-site, dispatched from a state operations base with full Boomerang reporting and 24/7 helpdesk routing.

Open Sydney registry
NSW1h45 metro

Newcastle

Coverage: Hunter Valley. Local supervisor on-site, dispatched from a state operations base with full Boomerang reporting and 24/7 helpdesk routing.

Open Newcastle registry

National coordination

National contract. Single portal.

A multi-site organisation managing cleaners across five cities is doing a part-time job nobody asked for. Under one QCC contract, every site rolls into one Boomerang portal. One login. One report format. One account manager. Standardised KPIs across every site, comparable month over month.

Before QCC

Five cleaners. Five spreadsheets.

  • One cleaner in Brisbane, another in Sydney, a third in Melbourne
  • Three different invoices, three formats, three GST setups
  • Three account managers, three escalation paths, three SLAs
  • Three different report templates — none directly comparable
  • Three KPIs to chase up monthly — and inconsistent ones at that

With QCC

One contract. One portal.

  • One contract covering every Australian site under your portfolio
  • One Boomerang portal — every visit, every photo, every issue
  • One consolidated invoice, one GST treatment, one PO number
  • One named QCC account manager who runs the relationship
  • Standardised KPIs across every site — comparable month over month
Tour the Boomerang platform

Coverage gaps

Don't see your city? Talk to us anyway.

We frequently service sites between our office cities — regional Queensland between Mackay and Townsville, NSW north coast between Newcastle and the Gold Coast. If your site is outside the registry above, get in touch. Chances are we can cover it, or we'll recommend a vetted partner who can.

Open contact form

Response SLA matrix

Why local crews matter. Live numbers.

A national cleaning company that can't put a person on your site within an hour is a national cleaning company in name only. Below: published SLAs, total callouts answered against each window since 2014.

QCC // RESPONSE-MATRIX // REV 4.2
  • 01CBD
    Response windowWithin 1 hour
    Seconds≤ 3600s
    Callouts answered23,402
  • 02Inner city
    Response windowWithin 1 hour 45 min
    Seconds≤ 6300s
    Callouts answered16,118
  • 03Metropolitan
    Response windowWithin 2 hours 30 min
    Seconds≤ 9000s
    Callouts answered12,894
  • 04Regional
    Response window12 – 24 hours
    Seconds≤ 86400s
    Callouts answered2,786
Total answered · 55,200+ since 2014Read the full Rapid Response service

Initiate contact

Wherever your sites are. Quote in 24 hours.

Tell us where, what, and how often. One walkthrough, one transparent breakdown of costs — no template, no surprises, no upsell. Quote returned inside 24 hours and reviewed by a QCC account manager who will run the contract.

QCC // HEAD OFFICE // PINKENBA

1366 Kingsford Smith Dr

Pinkenba QLD 4008

ABN 82 128 949 342

Founded 2007 · ISO 9001 / 45001 / 14001