01
Customer focus
Meeting and exceeding documented customer requirements.
Certification · International standard · current
ISO 9001:2015 — Quality Management Systems.
ISO 9001:2015 is the international standard for Quality Management Systems. QCC has held the certification for years — externally audited annually by Certifi International. The certification covers the systems and processes through which QCC delivers commercial cleaning to 2,000+ Australian sites.
Audited by
Certifi International Pty Ltd
Licence #
A188RA002QMS
Annual
External audit · Certifi International
Quarterly
Internal audits per service line
Monthly
Management review of QMS
Same day
Certificate copy on request
· official ·
certified
ISO 9001:2015· current
§ 01 · What ISO 9001:2015 is
The criteria that define the standard.
Published by the International Organization for Standardization. Applies the PDCA cycle (Plan-Do-Check-Act — W. Edwards Deming). It verifies the management system, not individual products or services.
02
Leadership
Executive commitment to the QMS — not delegated to compliance.
03
Engagement of people
Workforce capability documented and developed (TrainingUP).
04
Process approach
Operations managed as documented, audited processes.
05
Improvement
Continuous, documented, evidence-based.
06
Evidence-based decisions
Data-driven operational decisions — Boomerang as evidence layer.
07
Relationship management
Supplier and partner management documented.
§ 02 · What QCC's certification covers
What the certification actually covers.
The certification spans the operational discipline framework within which QCC delivers cleaning.
Service delivery
Commercial cleaning across all 14 service lines.
Customer relationship management
Onboarding, contract life, complaint handling.
Workforce capability
TrainingUP programme, Cert qualification pathway.
Equipment management
Maintenance, calibration, Test and Tag (AS/NZS 3760).
Supplier management
Diversey chemistry, equipment suppliers, partner relationships.
Continuous improvement
Corrective actions, preventive actions, lessons learned.
Internal audit programme
Quarterly internal audits per site type.
Management review cycles
Monthly executive reviews, quarterly governance.
§ 03 · What it means for clients
The operational meaning — what changes on site.
ISO 9001 is the floor, not the ceiling. Required by most procurement contexts, but the operational layer (TrainingUP, Boomerang, ISO 45001/14001) is what differentiates cleaning quality.
Outcome · 0101
Process discipline
What QCC says it does, QCC does — with documented evidence.
Outcome · 0202
Verifiable quality
Externally audited annually by Certifi International, not self-declared.
Outcome · 0303
Procurement-ready compliance pack
Most government, healthcare, education, and corporate procurement teams require ISO 9001 verification at shortlisting.
Outcome · 0404
Audit support
When your auditor asks for QCC's ISO certificate or evidence, available same business day.
Outcome · 0505
Continuous improvement commitment
QMS includes documented improvement cycles — corrective actions tracked to closure.
§ 04 · Verification and certificate availability
Verify externally — don't take our word for it.
To verify QCC's ISO 9001:2015 certification, two methods are available — direct register search or certificate copy request.
Verification card· current ·
- Standard
- ISO 9001:2015
- Audited by
- Certifi International Pty Ltd
- Licence #
- A188RA002QMS
- Company
- Quality Commercial Cleaning Pty Ltd
- ABN
- 82 128 949 342
Three ways to verify
01
Contact Certifi International directly with QCC's company name and ABN (Quality Commercial Cleaning Pty Ltd, ABN 82 128 949 342). Certifi International's certificate register provides authoritative confirmation of currency.
02
Request a copy via info@qcc.cleaning or /contact. Standard turnaround: same business day.
03
Tender response packages include a current copy of the certificate by default — no separate request needed.
§ 05 · The wider compliance stack
The other certifications in the QCC pack.
§ 06 · Frequently asked
ISO 9001 · procurement-team questions answered.
Q · 01Is QCC's ISO 9001:2015 current?
Yes — externally audited annually by Certifi International. Last audit confirmed currency. Certificate copy available same business day on request.
Q · 02How can I verify the certificate?
Request a copy from QCC (info@qcc.cleaning), or verify via Certifi International's certificate register using QCC's company name (Quality Commercial Cleaning Pty Ltd) or ABN (82 128 949 342).
Q · 03What's the difference between ISO 9001 and ISO 14001?
ISO 9001 covers Quality Management. ISO 14001 covers Environmental Management. QCC holds both, plus ISO 45001 (Health & Safety). All three audited annually by Certifi International.
Q · 04Do all your services fall under ISO 9001?
Yes — the certification covers QCC's full commercial cleaning service catalogue across all 14 service lines and all 13 office locations.
Q · 05Is ISO 9001 the same as Cm3?
No — they're different frameworks. ISO 9001 is a quality management standard. Cm3 is a contractor prequalification platform. QCC holds both.
Q · 06Why does ISO 9001 matter for cleaning?
Because cleaning is a service-quality activity. QMS certification verifies that QCC's processes for delivering cleaning quality are documented, audited, and continuously improved — not just self-declared.
§ 07 · ISO 9001
Compliance pack — same business day.
Procurement teams running tenders or contractor approval — request the full compliance pack (ISO 9001 + 45001 + 14001 + Cm3 + LHL + insurances). Sent same business day.