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QCC — Quality Commercial Cleaning

Service · 24/7 / Emergency response

24/7 emergency cleaning, on site in 1 hour.

A spill at 3 AM. A burst pipe before opening. A biohazard incident. A post-event venue ready by 7 AM. Most cleaners are 9–5. QCC's 24/7 fleet exists for the 3 AM call. 55,000+ callouts answered — every one inside the response window we publish.

Call 1300 TO DO ITSet up a non-urgent contract

1300 863 648 · helpdesk live, day or night

55,000+

Callouts answered, decade record

1h CBD

Published response · 5 capitals

13

Offices dispatching nationwide

24 / 7 / 365

Real people on the phone

Published SLAs

We don't say "fast." We publish the times.

Four response tiers across our 13-office network. SLAs tracked in Boomerang. Miss-rates reported to clients monthly — if we miss, we tell you, and we explain why.

  • Tier 01

    CBD

    1 hour

    Brisbane CBD, Sydney CBD, Melbourne CBD, Perth CBD, Adelaide CBD. Crew on site within 60 minutes from your call.

  • Tier 02

    Inner city

    1h 45min

    Inner-city precincts adjacent to each office. Same fleet, marginally longer drive time at peak hours.

  • Tier 03

    Metropolitan

    2h 30min

    Outer-metro suburbs serviced from the closest QCC office. Crew dispatched directly with ETA confirmed by helpdesk.

  • Tier 04

    Regional

    12 – 24 hours

    Regional sites between our office cities. We dispatch a crew or coordinate the closest QCC partner — same audit trail, same Boomerang record.

Want the platform that tracks these SLAs? See Boomerang ↗

What we respond to

Eight kinds of emergency, one fleet.

Spill, biohazard, vandalism, post-event surge, last-minute presentation. If it can't wait until your next scheduled clean, it's an emergency — and we treat it like one.

  1. 01

    Spills

    Water, food, drink, oil, chemical (where safe). Carpet, hard floor, façade.

  2. 02

    Biohazard incidents

    Blood, bodily fluids, sharps. Trained crews, certified disposal protocols.

  3. 03

    Sewage and water damage

    Pumping, sanitisation, drying, post-incident report.

  4. 04

    Vandalism cleanup

    Graffiti removal, broken-glass clear, surface restoration.

  5. 05

    Post-event recovery

    Concerts, conferences, sporting fixtures, expos. Surge crews on demand.

  6. 06

    Post-incident recovery

    Fire/smoke residue cleanup (light), break-in cleanup, weather damage.

  7. 07

    Last-minute presentation cleans

    Board visit with 6 hours notice, an inspection, a tour. Compressed-time delivery.

  8. 08

    Emergency relief crews

    When your incumbent provider can't deliver. We step in inside the published SLA.

What we don't do

EPA-licensed hazmat — we dispatch the right partner.

Asbestos, fuel spills, regulated chemicals, anatomical waste — these need licensed hazmat operators. We won't pretend otherwise. We'll either dispatch a partner or stand down. Same audit trail, same Boomerang record.

How a Rapid Response callout works

Seven moves, call to clean.

Three phases, seven steps. Helpdesk operator handles the first three. Field crew handles the next three. The audit trail closes the loop in your Boomerang portal.

Phase 1 · The call

First 60 seconds — the operator's cycle

  1. Step 01

    You call

    1300 TO DO IT (1300 86 36 48). Any time of day or night. A real person picks up in seconds.

  2. Step 02

    We triage

    Operator captures site address, contact name, what happened, scope. Stays on the case until the crew is on site.

  3. Step 03

    We dispatch

    Crew assigned from the nearest QCC office. Estimated arrival time confirmed against the published SLA for your region.

Phase 2 · On site

Inside the published SLA — the crew's cycle

  1. Step 04

    We sign in

    Crew arrives. Geofenced GPS + photo ID logs in Boomerang the moment they cross the threshold.

  2. Step 05

    We work

    Photos taken before, during, and after. Tasks logged in real time. Scope adjusted on the fly with your authorisation.

  3. Step 06

    We sign out

    Final inspection. Report sent to your nominated contact within an hour of completion — useful for insurance, OH&S, and audit trails.

Phase 3 · Audit trail

Within 1 hour of completion · always

Step 07

You see it

Everything visible in your Boomerang portal — timestamped, geotagged, photo-evidenced. The audit trail is built before we leave.

  • Timestamped
  • Geotagged
  • Photo-evidenced
Inside Boomerang

Emergency cleaning · 15 cities

24/7 fleet, dispatching from every office.

Five capitals run 1-hour CBD response. Inner-city, metro, and regional tiers follow the published SLAs. Sites between offices — get in touch — coordinated through the closest QCC office.

Why facility managers trust QCC for emergencies

Six reasons the 3 AM call lands here.

  1. Reason · 01

    We've done it 55,000 times

    A decade of emergency callouts across Australia. The crew that arrives at your 3 AM spill has cleaned hundreds before it.

    Helpdesk SLAs

  2. Reason · 02

    Published SLAs, tracked in Boomerang

    You don't have to take our word for it. SLA performance is reported monthly. If we miss, we tell you — and we explain why.

    Inside Boomerang

  3. Reason · 03

    Real people on the helpdesk

    No voicemail. No press 1 for English. A human picks up in seconds and stays on the case until your crew is on site.

  4. Reason · 04

    Triple-ISO certified

    Our emergency processes are part of our certified Quality, H&S, and Environmental management systems. Audited annually.

    Compliance stack

  5. Reason · 05

    Photo evidence by default

    Every emergency clean produces a before-during-after report. Useful for insurance claims, OH&S records, and audit trails.

Emergency cleaning · before you call

Seven questions we answer every week.

  • 01

    What counts as an emergency?

    If it can't wait until your next scheduled clean, it's an emergency. Spills, biohazards, water damage, vandalism, post-event surge cleaning, last-minute presentation cleans — all qualify. If you're not sure, call us; the operator will help you decide whether it needs immediate dispatch.

  • 02

    How fast can you actually respond?

    For a CBD site (Brisbane, Sydney, Melbourne, Perth, Adelaide), within 1 hour from your call. Inner-city: 1h45. Metro: 2h30. Regional: 12–24 hours. These are the SLAs we track every callout against in Boomerang.

  • 03

    Do you charge a callout fee?

    Yes — emergency callouts are priced separately from scheduled contracts. The rate depends on time-of-day (overnight/weekend higher than daytime), travel distance, and scope. Quoted on the call before dispatch — no surprises.

  • 04

    Are emergency cleans covered by my regular contract?

    Some are. Many of our contracts include a defined number of emergency callouts per year as part of the rate. If you're already a QCC client and want to know what your contract covers, your account manager can confirm.

  • 05

    Do you handle biohazards?

    Yes. Blood, bodily fluids, sharps — our crews are trained and equipped. We follow Australian standards for biohazard handling and disposal. We do not handle EPA-licensed hazmat (asbestos, fuel spills, regulated chemicals) — for those we dispatch the right partner.

  • 06

    What if I'm not yet a QCC client?

    We accept emergency calls from non-clients. Standard process: scope and rate confirmed on the call, work performed, invoice raised after. If the relationship works, we'll talk about converting to an ongoing contract.

  • 07

    Will the same person who picked up the phone follow up with me?

    Yes — your initial helpdesk operator stays on the case until the crew is on site, and you'll get a callback within an hour of completion with the report attached.

Real emergency right now? Call 1300 863 648 · helpdesk live.

If something just went wrong

Stop reading. Pick up the phone.

The helpdesk answers in seconds. Operator captures scope, dispatches the nearest QCC crew, confirms ETA against the published SLA, and stays on the case until the crew is on site. You'll get a callback within an hour of completion with the report attached.