Is your helpdesk really 24/7?

Yes. Real person, day or night, every day of the year. Call 1300 TO DO IT (1300 86 36 48).

How fast does the helpdesk answer?

In seconds. We don't run queues or voicemail — calls answer to a live operator.

Can I get a quote on the phone?

For straightforward sites (small office, single-store retail), yes — over a 15-minute call. For larger or specialised sites, a brief walkthrough is the faster path.

Where is your head office?

1366 Kingsford Smith Drive, Pinkenba QLD 4008. River-side industrial corridor between Brisbane Airport and Hamilton.

Do you have offices in my city?

QCC has offices in 15 cities across Australia: Brisbane (HQ), Sydney, Melbourne, Perth, Adelaide, Gold Coast, Sunshine Coast, Newcastle, Ipswich, Logan, Toowoomba, Townsville, Cairns, Rockhampton, Mackay. Sites outside these cities route through head office.

Can I visit the head office?

Yes, by appointment. Schedule via info@qcc.cleaning or 1300 863 648.

Can I get a Boomerang demo?

Yes — request via /quote or 1300 863 648. We'll walk you through the platform using a sample site.

What if I have a complaint?

Contact your account manager or call 1300 863 648 directly. Complaints route to the executive team for review.

Helpdesk answers in seconds · 24/7

Contact QCC.
No queue.

Drop us a line — we route it to the right person inside QCC. Prefer to talk? The helpdesk picks up day or night.

Routed by type
Quote, tender, careers, media — straight to the right team.
Acknowledged fast
A real person replies inside the published SLA window.
24/7 helpdesk
Spill at 3 AM? Call the number — a human picks up.

24/7

Helpdesk · real human

Seconds

First-ring pickup

≤ 1 hr

CBD response SLA

13

Offices · 1 number

Prefer to talk?

1300 863 648

The fastest ways to reach us

Five paths. All answer to a real person.

Path / 01 · General enquiries

Quotes, scope, walkthroughs.

Quote requests, service questions, site walkthroughs, multi-site portfolio reviews, Boomerang demonstrations, general info.

Path / 02 · 24/7 emergency response

Spills. Biohazards. 3 AM.

Real person on the phone, day or night. Crew dispatched inside the published SLA — CBD 1 hour, inner city 1h45, metro 2h30, regional 12-24 hours.

1300 TO DO ITAny hour · any day

Path / 03 · Tender · Procurement · Compliance

Compliance pack, same business day.

ISO certificates, Cm3 verification, Labour Hire Licence, insurance Certificates of Currency. Email subject 'Tender' or 'Compliance Pack' expedites routing.

Request compliance pack

Path / 04 · Careers

Hiring across all 15 offices.

Cleaning crews, supervisors, account managers, helpdesk operators, and corporate roles.

Open careers page

Path / 05 · Media · Communications

Press, partnership, brand.

Communications enquiries route through Jenny Gomez, Communications Manager. Reach via the general inbox with subject line 'Media'.

Email Communications

Head office · Pinkenba, Queensland

The address

1366 Kingsford Smith Drive,

Pinkenba QLD 4008.

The river-side stretch of inner-east Brisbane, between the airport and the city. Direct access to the Gateway Motorway and the Port of Brisbane. Visit by appointment.

ABN: 82 128 949 342
Phone: 1300 863 648
Hours (general): Mon–Fri 9–5 AEST

Open in Google Maps Brisbane operations

Questions about contacting QCC

Eight answers, no clicks required.

The questions facility managers ask before they pick up the phone.

Q · 01
Is your helpdesk really 24/7?
Yes. Real person, day or night, every day of the year. Call 1300 TO DO IT (1300 86 36 48).
Q · 02
How fast does the helpdesk answer?
In seconds. We don't run queues or voicemail — calls answer to a live operator.
Q · 03
Can I get a quote on the phone?
For straightforward sites (small office, single-store retail), yes — over a 15-minute call. For larger or specialised sites, a brief walkthrough is the faster path.
Q · 04
Where is your head office?
1366 Kingsford Smith Drive, Pinkenba QLD 4008. River-side industrial corridor between Brisbane Airport and Hamilton.
Q · 05
Do you have offices in my city?
QCC has offices in 15 cities across Australia: Brisbane (HQ), Sydney, Melbourne, Perth, Adelaide, Gold Coast, Sunshine Coast, Newcastle, Ipswich, Logan, Toowoomba, Townsville, Cairns, Rockhampton, Mackay. Sites outside these cities route through head office.
Q · 06
Can I visit the head office?
Yes, by appointment. Schedule via info@qcc.cleaning or 1300 863 648.
Q · 07
Can I get a Boomerang demo?
Yes — request via /quote or 1300 863 648. We'll walk you through the platform using a sample site.
Q · 08
What if I have a complaint?
Contact your account manager or call 1300 863 648 directly. Complaints route to the executive team for review.