Layer · 01
Baseline competency
Cert III in Cleaning Operations before any cleaner is assigned to a site. Documented and audited as part of QCC's ISO 9001:2015 quality management system.
TrainingUP · QCC Academy · since 2007
TrainingUP — Cert III before they touch a site.
Every QCC cleaner — every single one — completes Cert III in Cleaning Operations through TrainingUP before being assigned to a commercial site. Photo-ID badged. Background-checked. Trained inside a 250 m² dedicated facility at QCC's Pinkenba HQ.
100%
Cert III · before site assignment
250 m²
Training facility · Pinkenba HQ
RTO
Registered Training Org pathway
Annual
Refresher across the workforce
§ 01 · What TrainingUP is
Three layers of capability — from first day to supervisory.
Layer · 02
Ongoing-development pathway
Cert IV in Training and Assessment for supervisors who train the next generation. Career progression built into the workforce model.
Layer · 03
Specialised-skill module library
Healthcare cleaning, food-grade, working at heights, hydro, dignity protocols, chemical handling, WHS, First Aid — drawn on per assignment.
§ 02 · The facility
250 m² of dedicated training space.
QCC Head Office · Pinkenba
250m²
1366 Kingsford Smith Drive, Pinkenba QLD 4008. Dedicated training space across 6 capability disciplines — hands-on cleaning skill, equipment, WAH, chemical handling, infection control, industry-specific protocols.
Annual refresher · toolbox-talk year-round
01
Hands-on cleaning skill
Surfaces, equipment, chemistry, technique — practised on the floor before site assignment.
02
Equipment operation
Ride-on auto-scrubbers, walk-behind scrubbers, HEPA vacuums, hydro units, EWPs.
03
Working at Heights
Fall-arrest equipment, SWMS authoring, site-specific risk assessment.
04
Chemical handling
SDS interpretation, dilution control, PPE selection, spill response — all Diversey-supplied chemistry.
05
Infection control
TGA-listed chemicals, microfibre systems, colour-coded zoning, ATP testing methodology.
06
Industry-specific protocols
Healthcare, aged care, childcare, retail brand-aligned, hospitality F&B, food-grade.
§ 03 · Qualification pathway
Cert II → Cert III → Cert IV. RTO-aligned, audited under ISO 9001.
Tier · 01
Cert II
Cleaning Operations · entry
Tasks, equipment, basic chemistry, WHS, customer-presence protocols.
Standard
Tier · 02
Cert III
Cleaning Operations · standard
QCC site-assignment qualification. Infection control, equipment maintenance, supervised-team work, complex-site preparation.
Tier · 03
Cert IV
Training and Assessment
For supervisors and trainers who run TrainingUP modules.
§ 04 · Module library
Ten specialist modules drawn on per assignment.
Mod · 01
First Aid
Senior site supervisors carry current certification.
Mod · 02
Working at Heights
Required for any work above ground level — racking, mezzanine, façade, atrium.
Mod · 03
Test and Tag
AS/NZS 3760 currency on every electrical tool QCC operates.
Mod · 04
WHS / OHS
Site-specific risk assessment, JSA authoring, SWMS authoring, incident reporting.
Mod · 05
Infection Control
Healthcare and aged care assignments — NSQHS Standard 3, TGA chemistry, microfibre, ATP.
Mod · 06
Chemical Handling
Diversey-supplied SDS, dilution discipline, PPE, spill response.
Mod · 07
Hydro Cleaning
Hot-water high-pressure operation, surface specification matching.
Mod · 08
Dignity Protocols
Aged care and adjacent settings — knock first, work around, respect personal items.
Mod · 09
Brand-Aligned Protocols
Luxury, premium, mass retail — brand-specific products, cloths, order of operations.
Mod · 10
Food-Grade Compliance
AS 4674 alignment, food-grade chemistry, colour-coded equipment dedicated to food zones.
§ 05 · Workforce vetting
Five layers of vetting beyond the Cert qualifications.
Currency is tracked centrally in Boomerang and verified against issuing authorities' registers — Blue Card Services (QLD), Office of the Children's Guardian (NSW), Service Victoria (VIC), and equivalents.
01
Background checks
For every employee — standard.
02
Working with Children
Current state-by-state · QLD Blue Card, NSW/VIC WWCC, WA Card, SA WWCC, equivalents in TAS/ACT/NT.
03
Working with Vulnerable People
Current where required — aged care, disability accommodation, mental-health-vulnerable contexts.
04
AGSVA security clearances
Managed where defence-adjacent contracts require.
05
NDA-bound
For finance sector, sensitive medical practices, VIP-patient settings, defence-adjacent work.
§ 06 · Why train in-house
The deliberate alternative to subcontracted labour pools.
01
Quality control
The cleaner who walks onto your site walks out of a QCC training facility — not a subcontracted labour pool.
02
Workforce respect
Fair conditions, career-development pathway. Our workforce isn't churned — many cleaners stay with QCC for years.
03
Operational consistency
Every QCC cleaner operates to the same standard. The crew on your Sydney site cleans to the same regime as the crew on your Brisbane site.
§ 07 · Frequently asked
TrainingUP · facility manager questions answered.
Q · 01Are all QCC cleaners Cert III qualified?
Yes — every QCC cleaner completes Cert III in Cleaning Operations through TrainingUP before being assigned to a site. The pathway is documented and audited as part of QCC's ISO 9001:2015 quality management system.
Q · 02Where is the training facility?
QCC head office, 1366 Kingsford Smith Drive, Pinkenba QLD 4008. Over 250 m² of dedicated training space — hands-on cleaning skill, equipment operation, Working at Heights, chemical handling, infection control, industry-specific protocols.
Q · 03Do you train cleaners for specialised industries?
Yes — healthcare, aged care, childcare, retail brand-aligned, hospitality F&B, industrial, food-grade. Each has its own training module drawn from the TrainingUP library.
Q · 04How long does training take?
Cert III is a structured programme combining theory and on-the-job training, typically completed over several weeks before first independent site assignment. Refresher training runs annually across the workforce.
Q · 05Can you tell me my cleaner's training status?
Yes — Boomerang tracks training currency centrally. Your facility manager can see qualification status for every cleaner assigned to your site, plus currency on specialist certifications (First Aid, WAH, WWC, etc.).
Q · 06Do supervisors hold higher qualifications?
Yes — Cert IV in Training and Assessment for supervisors who run TrainingUP modules. Plus First Aid, Working at Heights, and specialist certifications per supervisory role.
Q · 07Is the training RTO-accredited?
Yes — TrainingUP is RTO-aligned. The Cert qualifications are issued through Registered Training Organisation pathway integration.
Q · 08Do cleaners get refresher training?
Yes — annual refresher across the workforce, plus toolbox-talk training on specific topics throughout the year. Currency tracked centrally in Boomerang.
§ 08 · Workforce capability
Talk to us about workforce capability.
Procurement teams evaluating cleaning providers on workforce quality — Cert pathway, vetting framework, training currency, supervisory structure. Compliance pack sent same business day on request.