Carpet & floor cleaning, substrate-by-substrate.

• 01

  How often should commercial carpets be deep cleaned?

  It depends on traffic and method. High-traffic commercial sites benefit from encapsulation cleaning monthly to quarterly (low-moisture, fast-turnaround) plus hot-water extraction annually for full deep clean. Lower-traffic sites can run encapsulation quarterly to half-yearly plus HWE annually. Carpet manufacturer warranties typically require annual professional deep cleaning to remain valid — worth checking your specific carpet's warranty terms.

• 02

  What's the difference between encapsulation and hot-water extraction?

  Encapsulation is low-moisture: a polymer chemistry binds soil into crystals that are vacuumed up after 30-60 minutes drying. Best for fast-turnaround, regular maintenance, sites that can't tolerate downtime. Hot-water extraction (HWE/steam) is high-moisture: hot water and detergent are injected into the carpet then extracted with soil. Drying takes 4-8 hours. Best for annual deep cleans, restoring heavily-soiled carpet, post-incident recovery. Most commercial sites use both — encapsulation regularly, HWE annually.

• 03

  How long does commercial carpet take to dry?

  Encapsulation: 30-60 minutes typically. Hot-water extraction: 4-8 hours typically, depending on humidity, ventilation, carpet construction, and ambient temperature. We schedule HWE jobs to allow the drying window — typically overnight or weekend work for sites needing fast turnaround.

• 04

  How much does commercial carpet cleaning cost per m²?

  Per-square-metre pricing is reasonable for carpet but varies by method. Encapsulation typically falls in a low-moisture-method range. Hot-water extraction sits higher depending on soil load and stain treatment. Strip-and-seal of hard floors prices higher again depending on coats and substrate. Specialist work (stone, heritage, polished concrete restoration) prices on inspection. We provide line-item quotes in 24 hours.

• 05

  Can you clean carpets while staff are working?

  Encapsulation, yes — drying time is short enough that staff can resume work in the area within an hour. HWE, generally not — drying time is too long and the disruption (hoses, equipment, wet floor signage) is too high. HWE is typically scheduled for after-hours or weekend windows.

• 06

  Are carpet cleaning chemicals safe for offices?

  Yes — QCC uses Diversey-supplied commercial carpet chemistry, including Green Seal-certified products where contracted. SDS available for every chemical. Encapsulation chemistry is generally low-VOC and rapid-drying. HWE detergents are professional-grade. For sensitive environments (medical, childcare, asthma-aware sites), low-VOC alternatives are documented in the Field Operations Manual.

• 07

  Can you do strip-and-seal on hard floors as well?

  Yes — strip-and-seal is part of the standard hard-floor scope. Vinyl and linoleum strip-and-seal cycles run every 12-24 months depending on traffic and finish. Polished concrete uses a different cycle (burnishing every 6-12 months, full re-polish less frequently). Tile and grout has its own cycle (deep clean every 6-12 months, sealing every 1-2 years where contracted). The cycle is documented in the Field Operations Manual.

• 08

  What's the lifespan of a commercial carpet with regular professional cleaning?

  Commercial carpets professionally maintained typically last 10-15 years. Without regular professional cleaning, the same carpets often need replacement at 5-7 years. The cost of professional cleaning over a 10-year period is typically a fraction of carpet replacement — and the presentation through that period is dramatically better.

• 09

  Do you do carpet stain removal (coffee, ink, food)?

  Yes — spot stain removal is part of standard carpet care. Different stain types need different treatment: protein stains (food, blood), tannin stains (coffee, tea, wine), oil-based (food oil, machine grease), ink, marker. QCC's crews carry stain-specific products and trained removal techniques. Older or heat-set stains may not be fully recoverable; we'll always inspect first and quote honestly.

• 10

  Is anti-slip treatment needed on hard floors?

  It depends on the surface and use case. Anti-slip is standard practice for: food-area approaches, pool surrounds, ramps, kitchen floors, wet rooms, loading-dock approaches. It's optional but often valuable for: lobby hard-floor entries (especially in wet weather), entry mats and matting transition zones, polished-concrete entries. The decision is risk-driven: where slip incidents would be costly (insurance, regulatory, reputational), anti-slip is worth applying.

• 11

  Do you do specialty floor types like polished concrete, terrazzo, timber?

  Yes — each is a specialist scope. Polished concrete needs neutral pH chemistry and burnishing equipment. Terrazzo and stone need substrate-specific products and diamond polishing for restoration. Timber needs water-discipline and substrate-specific cleaners (no acidic, no high-moisture). QCC's floor-care crews are trained per substrate. Audit certificates of training available on request.

• 12

  Can floor care be bundled into our regular cleaning contract?

  Yes — that's the typical arrangement for ongoing commercial cleaning. Daily/weekly carpet vacuum and hard-floor mop are part of the broader cleaning contract. Periodic deep cleans (quarterly carpet encapsulation, annual HWE, biennial strip-and-seal) are sub-lines within the contract. One Boomerang portal, one account manager, one consolidated invoice. Bundled pricing typically beats standalone quotes.

Got a different question? Call 1300 863 648