Privacy Policy

Introduction

Quality Commercial Cleaning Pty Ltd (ABN 82 128 949 342) ("QCC", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, apply for employment, or interact with us. QCC operates under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following types of personal information:

• Contact information (name, email, phone, postal address)
• Business information (company name, job title, business address) for client contacts
• Communication preferences
• Information you provide when requesting quotes, demos, or services
• Employment application information (work rights, qualifications, references) from job applicants
• Workforce information for cleaners assigned to your site (photo-ID, training currency, Working with Children Check or Working with Vulnerable People Check status where applicable)
• Website usage data through cookies and analytics
• CCTV / photo evidence captured during cleaning visits via the Boomerang platform (operational record only)

How we use your information

We use your personal information to:

• Provide and manage our cleaning services across your site portfolio
• Respond to quote requests and operational enquiries
• Process and assess job applications
• Send service-related communications (visit reports, audit packs, invoices)
• Improve our services, training, and platform (Boomerang)
• Comply with legal and regulatory obligations (ISO 9001, ISO 45001, ISO 14001, Labour Hire Licensing, WWC/WWVP frameworks)
• Protect our workforce and clients and prevent fraud

Data protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. The Boomerang platform runs on encrypted infrastructure with role-based access controls, audit logging, and data-protection-aware design. Access to personal information is restricted to authorised QCC personnel who require it for legitimate business purposes. Workforce vetting (background checks, NDAs for sensitive contexts) applies as standard.

Third-party disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except: (a) when necessary to provide our services (e.g., subcontracted specialist work where contracted, payroll processing, regulatory reporting), (b) to comply with the law, or (c) to protect our rights. We may share information with trusted third parties who assist us in operating our business, provided they agree to keep your information confidential and use it only for the agreed purpose.

Cookies and tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse traffic. You can disable cookies through your browser settings, though this may affect some functionality. We do not use third-party advertising cookies on this site.

Your rights

Under Australian privacy law (APP 12 / APP 13), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Make a complaint about our handling of your information
• Escalate complaints to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response

Workforce privacy

For QCC cleaners and applicants: personal information collected (resume, references, photo-ID, Cert qualifications, Working with Children/Vulnerable People checks, visa documentation, payroll details, training records) is used solely for employment purposes. Boomerang attendance data, geofenced sign-in, and photo evidence are operational records used for client visibility, audit compliance, and quality management. They are retained for the duration of your employment plus retention periods required by Fair Work and ATO obligations.

Email confidentiality notice

Emails sent by QCC and any attachments are confidential and intended solely for the use of the intended recipient(s). If you received an email from us in error, please refrain from disclosing, copying, distributing, or using its contents and delete it from your system. Emails are susceptible to alteration; QCC does not accept responsibility for modifications made after an email was sent. While we have taken reasonable precautions to ensure no viruses are present in emails or attachments, we cannot accept liability for damage caused by a virus.

Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, plus any retention period required by law (typically 7 years for tax, payroll, and compliance records). Visit logs and photo evidence in Boomerang are retained for the duration of the contract plus retention periods required by relevant compliance frameworks (ISO 9001, NSQHS, NQF, Aged Care Quality, etc.).

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.