Hospital, clinic and aged-care cleaning — clinical-grade, audit-ready.

1. Reader · 01

   Clinical leadership

   Infection-control coordinator

   What they verify

   NSQHS Standard 3 alignment · ATP evidence · outbreak-response procedures · cohort cleaning capability · documented IPC training currency.

2. Reader · 02

   Corporate or hospital procurement

   Procurement + contracts

   What they verify

   Cm3 prequalification · ISO 9001/45001/14001 certificates · public liability $20m+ · workforce vetting framework · tender-response documentation grade.

3. Reader · 03

   Operational ownership

   Facility manager

   What they verify

   Photo-verified visit logs · ATP trending · audit pack export · 24/7 helpdesk availability · single-account-manager governance across multi-site networks.

• FAC / 01

  Public hospitals

  Full-service cleaning under public-sector contracts. NSQHS Standard 3 mapped per facility.

• FAC / 02

  Private hospitals

  Tailored to insurer, accreditor, and group standards. Infection control + cohort cleaning during outbreaks.

• FAC / 03

  Day surgeries + ambulatory care

  Pre-list, post-list, and terminal cleans with dedicated chemistry. Theatre-grade discipline.

• FAC / 04

  Medical centres + GP clinics

  Daily and weekly contracts with clinical-grade chemistry. ATP testing on demand.

• FAC / 05

  Specialist clinics

  IVF, ophthalmology, orthopaedics, cardiology, dermatology, paediatrics. See Spring Hill medical district presence.

• FAC / 06

  Allied health

  Physiotherapy, chiropractic, occupational therapy, podiatry, dental.

• FAC / 07

  Medical imaging

  MRI, CT, X-ray, ultrasound suites with equipment-aware protocols.

• FAC / 08

  Pathology + laboratory

  Specialised access protocols. Controlled-zone discipline.

• FAC / 09

  Aged care + RACFs

  Aged Care Quality Standard 5 alignment, dignity-led protocols, infection-control discipline.

• FAC / 10

  Mental health + disability

  Sensitivity layer plus standard healthcare protocols. Trauma-informed cleaning practices.

• Q · 01

  What's the difference between medical cleaning and commercial cleaning?

  Medical cleaning operates to a clinical standard — NSQHS Standard 3, TGA-listed chemicals, ATP-verified outcomes, infection-control-trained cleaners — that general commercial cleaning doesn't. The risk profile is different (a missed touchpoint can transmit infection), the regulatory frame is different (state and federal health audits), and the proof requirement is different (audit-ready evidence by default).

• Q · 02

  Is QCC ISO certified for healthcare cleaning?

  Yes — three current ISO certifications: ISO 9001:2015 (Quality Management), AS/NZS ISO 45001:2018 (Health & Safety), AS/NZS ISO 14001:2015 (Environmental Management). All externally audited annually. Audit certificates available on request — most healthcare procurement teams require them.

• Q · 03

  Do you align to NSQHS Standard 3?

  Yes. NSQHS Standard 3 mapping is part of standard onboarding for every healthcare contract. The Field Operations Manual reflects the facility's interpretation of Standard 3. Boomerang produces the audit-evidence trail.

• Q · 04

  Are your healthcare cleaners trained on infection control?

  Yes. Every QCC cleaner assigned to a healthcare site completes documented infection-prevention-and-control training before first attendance. Training currency is logged in Boomerang. Annual refresher across the workforce.

• Q · 05

  Do you handle ATP testing?

  Yes — included as standard on most healthcare contracts. Documented schedule across high-touch points. Real-time logging in Boomerang. Threshold-driven remediation cleans triggered automatically.

• Q · 06

  What chemicals do you use in healthcare cleaning?

  TGA-listed disinfectants only. Diversey-supplied chemistry including Nanocyn (TGA-certified, kills SARS-CoV-2 in under 30 seconds). All chemicals matched to surface and pathogen. SDS available for every product.

• Q · 07

  Do you handle clinical waste?

  Yes — at the source. Yellow bag (general clinical waste) and purple bag (cytotoxic waste) sealed and removed to the facility's collection point. Sharps containers replaced when at fill-line. We don't dispose directly — that's the facility's waste contractor's scope.

• Q · 08

  Can you handle outbreak response (gastro, respiratory, COVID, influenza)?

  Yes. Outbreak-response procedure is pre-activated in the Field Operations Manual at every healthcare site. Activation is automatic — increased frequency, dedicated chemistry, cohort cleaning, increased PPE, additional ATP testing. No mid-outbreak negotiation.

• Q · 09

  Are your healthcare cleaners background-checked?

  Yes. Every healthcare-assigned cleaner is background-checked. Working with Vulnerable People checks current where required. Working with Children Checks current for paediatric clinical sites. Currency tracked in Boomerang.

• Q · 10

  Do you cover hospitals and aged care under one contract?

  Yes — multi-facility healthcare networks (hospital + aged care + medical centres) frequently run under one master contract. Site-specific FOMs per facility. Unified Boomerang reporting. One account manager.

• Q · 11

  What's the difference between aged care and medical cleaning?

  Medical cleaning prioritises clinical-grade infection control in a clinical setting. Aged care cleaning layers that infection control onto a residential setting where the resident treats the room as home. The infection-control standards are similar; the lived-environment protocols are different.

• Q · 12

  Can you align to our hospital's existing cleaning protocols?

  Yes — that's the default. Onboarding maps your facility's interpretation of Standard 3 plus any group, insurer, or accreditor-specific overlays. The mapped protocol becomes the Field Operations Manual.

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