QCC's Quality Plan Methodology guides employees in preparing teams and equipment to ensure client contracts start on time and meet specified inclusions.

Management is involved in the planning of every new service and works to identify all responsibilities and foresee any issues and risks before project commencement. Tasks are then assigned to relevant staff who possess the skill and knowledge to complete the project.

Each contract is assigned a project manager who oversees the entire process from initial stages through to final service completion and client approval.

Our comprehensive process includes:

  • Scope of work;
  • Health and safety;
  • Emergency procedures;
  • Chemical use management;
  • Cleaning contract commencement;
  • Structuring teams;
  • Arrival on-site;
  • Cleaning completion;
  • Reporting;
  • Transition timeline.

Improvement procedure

We seek to always improve the quality of our services by adhering to the Integrated Management System (IMS) requirements of measuring, analysing and improving.

This helps us continually guarantee the very best in supervision, training, contract management, and client services. We progressively monitor all projects to completion by conducting site inspections, auditing processes, undertaking employee appraisals and responding to direct client feedback.

This procedure encourages staff to identify and document areas for improvement as they arise and to effectively respond to client complaints. By doing this, all managers and employees ensure QCC's strong reputation as a leader in the cleaning industry.

Every QCC employee and subcontractor undergoes thorough education and training to ensure client projects meet industry standards. Additionally, managers are responsible for ensuring improvement areas are actioned and are required to report outcomes to senior managemen